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Privacy Statement

Data Privacy Statement



Medray collect, process and may hold personal information when you;

  • contact us.
  • we provide our goods and services to you as a


Please see our Global Data Protection Policy under the “Compliance” section of this website.


The type of personal data we may collect and process includes:

  • name
  • email or other messaging address
  • the business you work for
  • profession, job title and role
  • telephone number
  • information provided as part of a credit trade reference

We process your personal data to communicate with you, to fulfil orders and to manage an account with Medray


If you do not become a customer, we will keep this information for a period of 5 years after the date we first contact you, if you become a customer, we will keep it for 6 years after you place an order, close, or cease activity on your account, or if you request that we delete it.


Products and services information


If you have asked to receive information about our products and services (for example by subscribing to receive updates from us), you have specifically consented to your email address being used to send you information, including

marketing information, about our:

  • our business; and
  • the products and services we

You can at any time withdraw your consent to our processing of your personal information for these purposes by unsubscribing, writing to us, or emailing us at


If you (or the business you work for) are (or have been) a customer, we may use your email address and other personal details to send you this information, including marketing, related to:

  • our business; and
  • our products and

To help us provide our services, we may share your personal information with third parties who provide services to Medray. These will include:

  • information technology, payment technology, and information services providers;
  • suppliers of products and services that you purchase from us;
  • delivery service providers who deliver products on our behalf; and
  • professional and other third-party advisers


These third parties can only use the personal information we share to provide their services to us or to support our processing of your personal information in the manner set out in this statement.


Online payment services are provided to Medray by Pay and Shop Limited, trading as Global Payments using their hosted payment solution. Global Payments will process your personal information as a data controller. Their privacy statement can be found in their payment applications.


Complaints, requests and contacting us


If you want information about the personal data we hold on you, wish us to delete your personal data, or you have a complaint about how we process your personal data, please write to us or email us at


If we do not resolve any complaint to your satisfaction, or you would prefer to complain to the Information Commissioners Office, this can be done through their website at

















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